It has been several months since my last post. I’ve been typing on the latest MacBook Pro line. You are probably asking, “What’s up with the ‘Goodbye Apple‘ post?” Everything. I believe that post helped Apple actually listen.
I made one last ditch effort. I called Apple Care again and asked to speak with a different Product Support Specialist. I explained my call history again. This time I also threw in the blog. I gave the dude on the phone the link to my Goodbye Apple blog post and asked him to share it with his managers. He sympathized with me and asked if he could put me on hold for a moment.
The entire call took over an hour, but it was well worth the wait. When nice Product Support Specialist picked up my call again he said, “Here’s what we want to do for you. A 15″ MacBook Pro with a 2.53GHz Processor, 4GB of memory, 250GB HardDrive, and a NVIDIA 9400M.” All I had to do was ship back my old MacBook Pro when the new one arrived. Well, you bet your snakeskin boots that I accepted the offer. I said, “You just made an excellent customer service recovery. Would you mind connecting me to your manager so I can let him know what a great job you did?” PSS said, “Sure. Thanks.” I said, “No. Thank YOU dude. You rock!”
We parted ways and I can say that I am more than happy with the outcome. To be honest. My confidence, in the company that I love, has been fully restored. Thanks Apple.